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Programmes	Assessment and Development Centres
	Team Development
	Personal Development	An Introduction to Presentation Skills	Preparing your Presentation
			Mind Map
		Coaching Skills
		Presenting with Impact	Feedback Form
			First Impressions
		Assertion Skills	Basic influencing skills
			Self Assessment of Assertiveness Skills
		Facilitation Skills	How Facilitation Differs From Training
			Rules for Asking Non-threatening Questions
		Introduction to Management	Checklist for Maintaining the Team
			Planning Effective Delegation
			Maslow's hierarchy of needs
		Performance Through People	Behavioural styles
			The Stress Route
		An Introduction to Selection Interviewing	First Impressions
			Observers Checklist
		Stress Management	The Stress Route
			How to get from A to B
		Performance Management	Checklist for Individual Development
			Personal Development Contract
		Effective Meetings	Duties and responsibilities of the Chairman
			More Effective Meetings
		Train the Trainer	Training Needs Analysis
			The Four Learning Styles
		Influence with Impact	Three Level Questionnaire Technique
		Managing Conflict

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